Why do we collect your personal information?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form,  or by email.

Do we disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely delete it from our systems. 

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Our Privacy Policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us via our Contact page.

Additional Privacy Information

For additional information on privacy visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.